FAQ

The aim and core idea of the Shared Services Catalog is to establish a catalog for the distributed use of services in research in order to enable shared use of infrastructure in the medium term by providing information and making the offers of the individual institutions visible.

The data is kept up to date as far as possible via various interfaces. Data records entered by service providers must be updated in consultation with the editorial team. In the further course of the project, a login for independent maintenance by the service providers is planned.

Markus Will is available for technical questions and Jenny Schmiedel for organizational and editorial questions. Both can be contacted via redaktion.bua-shared-services@hu-berlin.de.

We strictly adhere to all applicable data protection laws and regulations to ensure that your personal data is adequately protected. We also conduct regular security reviews and audits to identify and address potential security risks.

The catalog can be searched exploratively through the three levels of our catalog structure. Filter settings also allow you to narrow down the overview. You can use the free text search to search for keywords or specific services. It is recommended that you set your own institution as a filter, as this will only display the services that can be used (i.e. those of your own institution and shared services of other institutions).

Some services can be booked via the OpenIris tool. By clicking on the book button, you will be forwarded directly to OpenIris to make a direct booking. All other services provide information on how to contact the service providers.

GLOSSAR

Service

An (IT) service combines material and/or services with a performance promise (quality, costs, time). Service descriptions should be largely independent of the (technical) solution used (see “Solution” below). An (IT) service generally subsumes operating, consulting and support services.

Shared service (user:internal view)

– Cross-institutional use
-“Bookable” (and possibly “billable”) by users
– Standardized services
– independent of the operator (BUA house and/or external provider)
– Guaranteed services (SLA, SLC)
– Regulated service management (in particular input channel)

Enabling service

Enabling/internal services are – in contrast to user services – those supporting and prerequisite services that are required to enable and implement the user services (e.g. network, IT security). Internal services are not “bookable” by the users.

(BUA) Shared Services Catalog

The services included in the catalog are structured, standardized, coordinated within the BUA and can be used by BUA members across institutions. The catalog is presented in a transparent and user-oriented manner. The service catalog does not represent the BUA organizations.

Solution / variant

In this context, a solution is understood as part of a service, e.g. a software platform or a hardware product that is used or required to provide a service. Solutions are interchangeable without changing the core of the service.

Service Owner

A service owner (SO) is a named person (incl. deputy) who offers a service and is responsible for it technically and/or professionally (incl. the SLA/SLC or OLA/OLC). In principle, these are managers who lead a team of specialists or an internal support area. The SO is responsible for coordinating the service with demand management, implementation, operations and the further development or termination of a service.

Input channel / point of contact

Entity for recording, evaluating and organizing service processes; communication interface with users and also internally for processing requests.